CISWTM is a semi-regular series of observations, best practices and frameworks focused on both excellence in delivering customer service and managing teams as a servant leader. The author has an MBA from Harvard Business School, focusing his studies on service operations, organizational behavior and leadership. He has worked at/with some of America’s most recognized brands…
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Can I Speak With The Manager? COOKING UP A GREAT TEAM
CISWTM is a semi-regular series of observations, best practices and frameworks focused on both excellence in delivering customer service and managing teams as a servant leader. The author has an MBA from Harvard Business School, focusing his studies on service operations, organizational behavior and leadership. He has worked at/with some of America’s most recognized brands…
Can I Speak With the Manager? ROCKETS REQUIRE LAUNCH
CISWTM is a semi-regular series of observations, best practices and frameworks focused on both excellence in delivering customer service and managing teams as a servant leader. The author has an MBA from Harvard Business School, focusing his studies on service operations, organizational behavior and leadership. He has worked at/with some of America’s most recognized brands…